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Web Help Desk Software for Mac OS X 10.0.18.3

 

 
Program Info
 

License:
 
Last Update: 2013-09-20
 
Release Status: Major Update
 
Size: 147 MB
 
Price: $0.01  Buy
 
Downloads: 23
 
Publisher: Web Help Desk Software
 
OS Support: Mac OS X, Mac OS X 10.4, Mac OS X 10.5, Mac PPC
 
Category: Mac/Business/Helpdesk & Remote PC
 
Rating
4


 



Web Help Desk Software for Mac OS X

 
Publisher's Description
 
 
T

he Web Help Desk software for Mac OS X offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration.

Key Help Desk Software Features:

- 100% Web-based Help Desk Software Solution
- Customer Service Web Portal
- Incident & Problem Management
- Email-to-Ticket Conversion
- Asset Life Cycle Management
- Change Management (Approval Workflow)
- Two-Way E-Mail Correspondence
- Service Level Agreement (SLA) Alerts
- Knowledge-base Management
- LDAP / Active Directory Synchronization
- Customer Satisfaction Survey Management
- Reporting Included
- Server Licensed or ASP Hosted Options

Help Desk Software Integration:

- iPhone App - search: Web Help Desk Mobile
- LDAP (Lightweight Directory)
- Microsoft Active Directory
- Windows Remote Desktop Connection
- Apple Remote Desktop
- Absolute Manage
- JAMF Casper Suite
- OS X "Screen Sharing" App
- Email-to-Ticket Conversion
- SMTP, IMAP, POP3

The Web Help Desk Software: All of the features, none of the hassles.

Download a free help desk software trial, visit our online demo, or schedule a guide tour of the entire Web Help Desk software solution.

Requirements

Mac OS X 10.4 or higher

Changes: 10.0.18.3

Major Release Features Added

Languages supported

English